News
Hybrid 2.0: Why your customer support team needs both human empathy and AI efficiency
Read an thought leadership piece by our CEO, Olga Gomonova in AI Journal.
Are you failing your Gen Z employees?
Gen Z will make up 25% of the global workforce by 2025. They crave flexibility, cutting-edge tech, and meaningful work in support roles. We might think we're keeping up, but are our systems? There's a risk that they're stuck in the dark ages! What does that mean for customer support? Read a post by our CEO in BDaily!
The Rising Importance of Hybrid Human and AI Customer Support Teams
Customer support is now a mix of human expertise and AI capabilities, crucial for meeting customers' evolving needs. Hybrid teams, blending human agents and AI-powered solutions, are becoming essential.
Aimiable is partnering with Support Driven
Aimiable is partnering with Support Driven, the community dedicated to Customer Support as a career. Support Driven is an online community of more than 9000 members who care deeply about support.
Aimiable launched a Podcast - Support Ops Stories
Aimiable launched a Podcast dedicated to leaders of Customer Support operations. Called "Support Ops Stories", the podcast will mostly focus on real life stories of CS leaders and the human element of the career in support.