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Hybrid 2.0: Why your customer support team needs both human empathy and AI efficiency
Read an thought leadership piece by our CEO, Olga Gomonova in AI Journal.
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Are you failing your Gen Z employees?
Gen Z will make up 25% of the global workforce by 2025. They crave flexibility, cutting-edge tech, and meaningful work in support roles. We might think we're keeping up, but are our systems? There's a risk that they're stuck in the dark ages! What does that mean for customer support? Read a post by our CEO in BDaily!
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The Rising Importance of Hybrid Human and AI Customer Support Teams
Customer support is now a mix of human expertise and AI capabilities, crucial for meeting customers' evolving needs. Hybrid teams, blending human agents and AI-powered solutions, are becoming essential.